Our Complaints Process
Powerhouse Energy Management are committed to providing a quality service to all our customers.
If you feel our standard of service is not as expected, please let us know.
How to get in touch:
You can contact us via web form, telephone or email.
UK: +44 2892 444 966
Ireland: +353 1903 9042
Email: complaints@pem.energy
Web form: Complete the form here.
To enable our complaints team to investigate and resolve your complaint effectively, please remember to provide us with your name, business name and address, telephone number, e-mail address and information regarding to your complaint.
We aim to acknowledge receipt of your complaint within 2 working days and aim to resolve the matter within 14 working days. However, it is possible there are some instances where this could take longer. If this is the case, we will keep you updated with the development of your complaint and when it is likely to be resolved.
Who we work with
Our Clients & Partners
Testimonials
Powerhouse Energy Management’s service was fast, efficient, informative and easy to use. We would highly recommend Powerhouse Energy Management to any business that wants to understand their energy contract, manage and reduce their energy spend.
Simon Best
Acton House Farm
I found that working with PEM was one of the most fluid and painless exercises I've ever undertaken regarding my electricity and gas procurement. The whole process has been a breath of fresh air in terms of organising a rebate of circa €20,000 and organising a continuous saving on my supply. This has been of huge benefit to my business.
Denise Byrne
Company Secretary - Ashford House Nursing Home
Powerhouse Energy Management have saved me €2,203 on my business energy bills. It was an easy process, informative and efficient, I would highly recommend. Excellent customer service and made the incomprehensibility of electric and gas bills much easier to decipher.
Shane Breslin
Purchasing Manager – Burke Joinery Limited
Powerhouse Energy Management have been an efficient intermediary, delivering a high level of support in our recent requirements when switching energy companies. I wish to thank Suzanne sincerely for her one to one personal attention, finally achieving a smooth running of our switch over and for her continued support thereafter.
Sandra Moynihan
Accounts Department - Monex Financial Services Ltd
As a new business connection it’s difficult to know which suppliers are competitive in the market and what the suppliers would require for a smooth transfer. I went through the Bonkers.ie website, Lucia from PEM, Bonkers business energy partner contacted me the same day. Later that day Lucia provided me with various quotes with various suppliers so I could make an informed decision. I was guided through the process and had my questions answered. Overall a great service, I appreciate I have one point of contact now for all of my energy needs. Thank you.
